The shipment is wrong. The clock is running. We’ve got it.
When parts are missing, defective, or need a last-minute addition, FRS moves fast so your supply chain doesn’t stop.
A shipment arrives at the dock and something is wrong. A component is missing. A part is defective. A promotional item needs to be added before it can move to retail. Whatever the situation, the retailer’s deadline doesn’t care — and neither does your inventory sitting idle waiting for a solution.
FRS exists for exactly this moment. Our facility, our full-time labor force, and our rapid response capability are built around the reality that supply chains don’t fail on a schedule — and the partners who earn long-term client relationships are the ones who show up when things go sideways.
We respond to situations including:
- Shipments arriving with missing components or piece parts
- Defective parts requiring replacement before retail delivery
- Incomplete assemblies needing finishing before they can ship
- Last-minute promotional items to be added to existing inventory
- Packaging that needs to be opened, corrected, and resealed
- Mixed or incorrect assortments requiring sorting and reprocessing
- Any assembly or repackaging need with a hard deadline attached
Missing Parts — Replaced Before Your Retailer Notices.
When a shipment is short a component, every option feels bad. Send it incomplete and face a retailer chargeback. Hold it and miss your delivery window. Send it back and lose weeks.
FRS gives you a fourth option. We source or receive the missing elements, integrate them into your existing inventory, repackage to spec, and get your shipment moving again — often faster than the time it would take to arrange a return. Your retailer gets what they ordered. Your delivery window stays intact.
Defective Parts — Replaced. Not Returned.
A defective component doesn’t always mean a defective product — it means a product that needs attention before it’s ready to sell. FRS disassembles, replaces, reassembles, and repackages affected units with the same quality control standards we apply to every job that comes through our facility.
Rather than absorbing the cost of a full return or a retailer rejection, you recover the inventory, meet your commitment, and move on.
Promotional Additions — Last Minute Is Our Specialty.
Marketing decisions don’t always align with production timelines. When a promotional item, an up-sell component, or a bonus inclusion needs to be added to a shipment that’s already been packed and is sitting at your dock, FRS handles the integration cleanly and quickly — opened, assembled, repackaged, and back on track without disrupting the rest of your fulfillment operation.
Built to React. Staffed to Deliver.
The reason FRS can respond to missing and defective part situations faster than most operations is structural — not accidental. Our full-time labor force doesn’t need to be recruited, onboarded, or trained when your emergency call comes in. Our facility is equipped and ready. Our processes are already in place.
When you call FRS with a parts problem, the answer is already yes. The only question is how fast you need it done.
Wrong parts. Right partner. Problem solved.